Privacy Policy

Last updated: November 2025

1. Who we are

This website, www.clicaudio.com , is managed by Audiobalance, Unipessoal Lda , a company registered at the Conservatória do Registo Comercial de Coimbra , with NIPC 518896226 , and domiciled at Rua Bartolomeu Dias, nº 9, 8200-096 Albufeira, Portugal .

Audiobalance, Unipessoal Lda operates under the commercial brand ClicAudio , dedicated to the sale and fitting of hearing aids and hearing accessories within the European Union.

📧 Contact email: privacy@clicaudio.com
📍 Control authority: National Data Protection Commission (CNPD) — www.cnpd.pt

2. Under what circumstances do we collect personal data

We collect and process personal data when:

You make an online purchase or create a customer account.
You fill out contact forms or newsletter subscription forms .
You can contact us by email, phone, or social media .
You access or browse our website (cookies and technical device data).
You send a prescription or audiogram to validate the sale of a hearing aid.

In all cases, we only process the data necessary and appropriate for the specific purpose for which it was provided.

3. What personal data do we process

We can process the following categories of data:

Identification: name, surname, date of birth.
Contact: address, email, phone.
Billing and shipping: VAT number, postal address, country, purchase history.
Technical data: IP address, browser, operating system, cookies.
Payment details: managed directly by secure gateways (Stripe, PayPal).
Hearing health data: only when the client submits a prescription or audiogram issued by a qualified healthcare professional.

4. Purposes of the processing

We process personal data for the following purposes:

Order processing and customer service: managing purchases, payments, shipments and returns.
Legal compliance: issuing invoices and fulfilling accounting or tax obligations.
Communications management: sending information related to orders or inquiries.
Commercial communications: sending newsletters or promotions, with prior consent.
Fraud prevention and security: verification of transactions and access.
Statistical analysis and service improvement: aggregate study of browsing behavior and satisfaction.

Under no circumstances will automated decisions or individual profiling with legal effects on the client be carried out.

5. Legal basis for processing

The processing of personal data is based on the following grounds:

Contract execution: when it is necessary to process a purchase or service provision.
Compliance with legal obligation: in tax, accounting or health matters.
User consent: to subscribe to newsletters or receive commercial information.
Legitimate interest: to improve the web experience and ensure the security of operations.

6. Processors and recipients of the processing

ClicAudio may communicate personal data to the following service providers, always under contract in accordance with Article 28 of the GDPR :

Shopify Inc. — hosting and e-commerce platform.
Stripe Payments Europe Ltd. and PayPal (Europe) S.à rl et Cie — secure payment gateways.
Logistics companies — shipping and collection of orders.
Email and marketing providers — communications and newsletter management.

These processors may only process the data in accordance with ClicAudio's instructions and may not use it for their own purposes.
ClicAudio does not sell or rent personal data to third parties.

7. International Transfers

Some technology providers (e.g., Shopify or PayPal) may transfer data outside the European Economic Area (EEA) .
In such cases, ClicAudio guarantees that appropriate protection mechanisms are applied, such as:

European Commission adequacy decisions , or
Standard contractual clauses (SCCs) pursuant to Article 46 of the GDPR.

The user can request more information about these guarantees by writing to privacy@clicaudio.com .

8. Data retention period

The data will be kept for the time necessary to fulfill the purpose for which it was collected, and in any case for a maximum of five (5) years from the last commercial or contractual interaction.

Once this period has ended, the data will be blocked and subsequently deleted or anonymized , unless there is a legal obligation to retain it.

9. Data Security

ClicAudio applies appropriate technical and organizational measures to protect personal data against loss, alteration or unauthorized access, including:

encrypted communications using SSL/TLS protocol,
storage on secure servers,
restricted access to authorized personnel,
regular audits and backups.

Nevertheless, the user acknowledges that no data transmission over the Internet is completely secure.

10. Communications and direct marketing

We will only send marketing communications or electronic newsletters to those who:

have given their express consent (opt-in) , or
are previous customers , in relation to products similar to those already purchased, in accordance with Article 13 of Decree Law No. 41/2004 .

The user can unsubscribe at any time via the link included in each email or by writing to privacy@clicaudio.com .

ClicAudio does not use health data for marketing purposes.

11. Cookies and similar technologies

We use our own and third-party cookies for technical, statistical and experience personalization purposes.
Details of each cookie (type, duration and purpose) can be found in our Cookie Policy , accessible from the website footer.

The user can manage or revoke their consent at any time through the cookie manager enabled on the website.

12. User Rights

Users may exercise, at any time, the rights recognized by Regulation (EU) 2016/679 , including:

Access
Rectification
Erasure (“right to be forgotten”)
Limitation of treatment
Portability
Opposition
Revocation of consent

To do so, you can contact the data controller at:
📩 privacy@clicaudio.com

The user also has the right to file a complaint with the Comissão Nacional de Proteção de Dados (CNPD) — www.cnpd.pt .

13. Links to external sites

Our site may contain links to third-party pages or services (e.g., hearing aid manufacturers).
ClicAudio does not control or assume responsibility for the privacy practices of these sites, which are subject to their own policies. It is recommended that you review these policies before providing any personal information.

14. Changes to this policy

ClicAudio may update this Privacy Policy when it deems necessary, publishing the revised version in this same section, with the date of the last modification visible at the beginning of the document.

Continued use of the site after the changes are posted will constitute acceptance of the updated version.

15. Contact

Audiobalance, Unipessoal Ltda
Rua Bartolomeu Dias, n.º 9
8200-096 Albufeira — Portugal
📩 privacy@clicaudio.com